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Knowledge base
Introduction to ebikes
Size & Weight FAQs
25
What are the DJ Bikes' box dimensions and what is the total shipping weight?
What are the weight and dimension specs of a DJ City Bike?
How long is the seat post on the DJ Bikes?
What is the wire harness length of the DJ Folding Bike (Step Thru)?
What are the DJ Bike seat stem diameters?
See all 25 articles
Introduction to ebike FAQs
38
Are the handlebar and seat adjustable on my DJ Bike?
How can I communicate with you for warranty or sales related questions?
Where do you not ship in Canada or the US?
Do you sell reconditioned or used DJ Bikes?
Does DJ Bikes offer in-house financing?
See all 38 articles
Parts & Components FAQs
38
What model of Bafang motor does a DJ Bike have?
Why does the DJ Bike odometer stop working when I am coasting?
How do I replace my rear hub motor on my DJ Bike?
Are the DJ Bikes disc brakes aluminum or steel?
Can I set cruise control on the King Meter?
See all 38 articles
Battery FAQs
19
Are battery chargers universal?
Do DJ Bike batteries have balanced circuitry?
How do I maintain my DJ Bike battery?
How long does it take to charge/recharge my DJ Bike battery?
How do I test my DJ Bike battery?
See all 19 articles
Misc. FAQs
28
How do I turn on my DJ Bike headlight?
Can I clean / wash my DJ bike?
Can two people ride on a DJ e-bike?
Where can I get mobile service for my DJ Bike assembly or repairs?
What is the difference between freewheels and freehubs?
See all 28 articles
Troubleshooting FAQs
10
How do I diagnose a King Meter error code on my DJ Bike?
How do I fix a King Meter error code on my DJ Bike?
I finished assembling my DJ Bike, but have no power. Help!
The handlebars on my DJ Bike move from side to side. How do you fix this?
The derailleur guard on my DJ Bike arrived pushed in. What can I do?
See all 10 articles
Warranty, Returns, Refunds and Terms
Returns
2
Does DJ Bikes charge restocking fees for returned items?
Can I return my DJ Bike? What is your return policy?
Warranty
4
What are the terms of DJ Bikes' warranty coverage?
Does DJ Bikes' warranty cover consumables such as tires and chains?
Can DJ Bikes be used for commercial use and are they still under warranty?
How do you handle warranty or service work on DJ Bikes when needed?
Refunds
2
When can I expect the refund from my returned DJ Bike?
How do I cancel an Amazon A to Z claim?
Terms of Sale
3
Are e-bikes dangerous?
Are e-bikes legal where I live?
Do you have a legal disclaimer regarding your ebikes?
Orders and shipping
Shipping
7
What is the lead time (shipping time) from the time I place my order until receipt?
The box that contains my DJ Bike arrived damaged. What should I do?
Can I delay shipping of my DJ Bike order?
Do you offer free shipping of DJ Bikes to the US and Canada?
Do you ship DJ Bikes to any country?
See all 7 articles
Orders
3
I have just purchased a DJ e-bike from your website. When can I expect it to ship?
Authorized retail partner orders
I was provided a tracking number, but it is blank and shows no movement. Why?
Owners corner
User Manuals
19
Super bike display default setting - M5 display
Troubleshooting User Guide
User's Manual - DJ Mid Drive Fat Bike
User's Manual - DJ City Bike
User's Manual - DJ Fat Bike
See all 19 articles
How-to videos
44
Assembling a Folding Bike
Packing and returning a Folding Bike
Spring Ebike Tune Up
Installing a regular front wheel
Installing a Super Bike front wheel
See all 44 articles
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