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Introduction to ebikes

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Introduction to ebike FAQs

How can I prevent e-bike theft?
Double up your security by using two high-quality locks. U-locks tend to be more durable than thin cable locks, which can be cut through more easily. But b...
Wed, 9 Jun, 2021 at 3:10 PM
What is the difference between sustained power and peak power?
This explanation may help:
Tue, 6 Apr, 2021 at 2:17 PM
Are the DJ Step-Thru Bikes for women or unisex?
The step-thru bikes are unisex. The step thru is easier for people to mount and dismount.
Tue, 24 Nov, 2020 at 1:19 PM
Can you support me in another language?
We do our best! We have a multi-lingual member of our Customer Service team (including French and Spanish). When using e-mail we use a tool like Google Tran...
Thu, 9 Sep, 2021 at 11:26 AM
Why do I need a DJ E-bike?
Generally, the following are selling points for an E-bike: You want to save money while using alternative transportation (reducing your ecological footpri...
Wed, 18 Nov, 2020 at 1:07 PM
Can I pay for my transaction over the phone?
We apologize, but unfortunately we are not set up to take your payment information over the phone. Your automated order starts the whole process to locate a...
Thu, 21 Jan, 2021 at 3:51 PM
I'm concerned about the safety of the DJ Bike battery. Do you have any safety certifications?
Absolutely, the battery has both the safety transportation and MSDS reports (dangerous goods). Also, the battery charger is UL certified.
Tue, 24 Nov, 2020 at 1:31 PM
I have created a case (ticket). When can I receive a reply?
We do our best to respond to all cases within 24 hours. Our current hours are 8-5 Mountain time, Monday to Friday.
Thu, 21 Jan, 2021 at 3:51 PM
Why can't I reach you on the phone? Why am I being asked to leave a voice message?
During busy times when all of our agents are with other customers or outside of our regular business hours (currently 8-5 Mountain time, Monday to Friday), ...
Tue, 25 Jan, 2022 at 9:28 AM
Will you offer me support for my DJ Bike after my warranty has expired?
We are always here to help you even if your warranty has expired. Call us at 1.833.933.5588, or email
Thu, 21 Jan, 2021 at 3:52 PM